Welcome to the Wag & Company online shop...
Here are some key points to remember when shopping with us.
For more detailed information you can access our full online shop terms & conditions (including your rights) here.
1. Your order
Acceptance of your order takes place when you receive an order confirmation email. If you have any queries or questions once you have placed your order, please email us at firstname.lastname@example.org.
Your order will be processed upon receipt and should be delivered by second class or parcel post within 3 to 5 working days; except for items that are personalised which should take up to 10 working days.
Whilst every effort has been made to accurately portray the products on our website, the images are for illustrative purposes only and are mostly an artist’s representation. Wherever possible photographs are provided.
Please double-check the sizing of the products you order to avoid any unnecessary exchanges.
3.1. The cost of delivery will be as displayed when placing your order. During the order process we will let you know when you can expect your order to arrive.
3.2. If no one is available to take delivery, and the products can’t be posted through your letterbox, the postal supplier will leave a note informing you of how to rearrange delivery or collect the package.
3.3. If you do not rearrange delivery or collect the package within the specified period it will be returned to us. Please get in touch if you would like us to resend them at your cost.
4.1. Unfortunately, we can’t accept returns, or offer exchanges or refunds, in respect of:
(a) products you have ordered that have been personalised (e.g. personalised tags - please double-check spellings); and
(b) any products that have been used or damaged.
4.2. If we deliver damaged or faulty goods, we will offer an exchange or refund. Please photograph the item(s) and send it to email@example.com and we will respond within two working days.